Privacy Policy

What Information We Collect

We collect information from and about you when you use our platform, including information you provide directly, information from third parties, and information we automatically collect about your usage.

Information You Provide

When you create an account, upload content, make purchases, or otherwise use our platform, you may provide:

Account and Profile Information:

• Basic account details (name, email address, password)
• Profile information (username, profile picture, bio)
• Location information (country, city, timezone)
• Social media links and connected accounts
• Professional information (if applicable for seller accounts)

3D Model Content:

• 3D model files in various formats (STL, OBJ, FBX, etc.)
• Model metadata (dimensions, scale, material specifications)
• Preview images and renders
• Descriptions, tags, and categories
• Pricing and licensing information
• Print settings and recommendations
• Documentation and instructions

Transaction Information:

• Payment card information
• Bank account details (for sellers)
• Billing and shipping addresses
• Purchase and sales history
• Tax information (where required)

Communications:

• Messages with other users
• Comments and reviews
• Support tickets and correspondence
• Feedback and survey responses

Information From Third Parties

We may receive information about you from:

• Authentication providers when you sign in (Google, Facebook, etc.)
• Payment processors and financial service providers
• Analytics and advertising partners
• Other users through reviews, reports, or references
• Public sources and databases

Automatically Collected Information

When you use our platform, we automatically collect:

Device and Browser Information:

• IP address and location data
• Device identifiers and characteristics
• Browser type and version
• Operating system
• Language preferences

Usage Information:

• Browsing and search history
• Model viewing and download patterns
• Click and interaction data
• Time spent on pages
• Features and tools used

Technical Logs:

• API requests and responses
• Error logs and crash reports
• Performance metrics
• Network connection information

Cookies and Similar Technologies:

• Session and persistent cookies
• Web beacons and tracking pixels
• Local storage data
• Cache information

How We Use Your Information

We use your information for the following purposes:

Core Platform Operations

• Operating and maintaining the platform
• Processing and fulfilling transactions
• Facilitating user authentication and account management
• Enabling model uploads, downloads, and sharing
• Managing user profiles and preferences
• Providing search and discovery features

Machine Learning and AI Development

We may use uploaded content and platform data to:

• Train machine learning models for improving search functionality
• Develop AI-powered model recommendations
• Create automated model analysis and validation tools
• Generate thumbnail previews and model optimizations
• Improve content moderation systems
• Develop new AI features and capabilities

By using our platform, you grant us permission to use your uploaded content for these purposes. This includes using your 3D models, metadata, and associated content to train, test, and improve our machine learning systems.

Note: When you use our AI-powered generation features (such as 3D generation, image generation, or texture generation), your content may also be processed by third-party AI service providers depending on the specific feature. See the "How We Share Your Information" section for more details.

Communications and Support

• Providing customer support and technical assistance
• Sending service notifications and updates
• Communicating about account and transaction status
• Responding to inquiries and support requests
• Sending marketing communications (with your consent)
• Conducting surveys and collecting feedback

Platform Improvement and Development

• Analyzing usage patterns and trends
• Identifying and fixing technical issues
• Developing new features and services
• Improving user experience and interface design
• Conducting research and development
• Measuring platform performance and metrics

Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Protecting intellectual property rights
• Enforcing platform terms and policies
• Maintaining platform security
• Verifying user identities
• Monitoring for abuse and violations

Legal Compliance and Protection

• Complying with legal obligations
• Responding to legal requests
• Establishing, exercising, or defending legal claims
• Protecting our rights and property
• Maintaining required records and documentation

Business Analytics and Optimization

• Analyzing marketplace trends and performance
• Generating business intelligence and insights
• Optimizing pricing and revenue strategies
• Improving marketing and promotional effectiveness
• Measuring user engagement and satisfaction

How We Share Your Information

Public Sharing

• Other Users: Public profile information, shared models, comments, and reviews are visible to other platform users
• Model Buyers: When you sell models, buyers receive the files and associated documentation

Service Providers and Business Partners

• Payment Processors: We share billing information with payment service providers (e.g., Stripe, PayPal) to process transactions
• Hosting and Infrastructure: Cloud storage providers and content delivery networks host your uploaded content
• Analytics Services: We share usage data with analytics providers to understand platform performance
• Email Services: Email service providers send notifications and communications on our behalf

Third-Party AI and Processing Services

IMPORTANT: When you use our AI-powered features (including 3D generation, image generation, texture generation, model optimization, and other AI tools), the content you submit may be sent to and processed by external third-party AI service providers. Depending on the specific feature and our current infrastructure, we may process your content using our own AI models or through external services. When external third-party services are used, these services:

• May receive and process your submitted images, 3D models, and other content to perform AI-powered operations
• May temporarily store your content during processing
• Operate under their own privacy policies and data protection practices
• Are selected based on their security standards and data handling practices
• May be located in different countries
• May use de-identified data to improve their AI models

When we use external service providers, we use commercially reasonable efforts to select providers that maintain appropriate technical and organizational security measures. However, we do not control these third parties' data practices. By using our AI-powered features, you acknowledge and agree that your content may be processed by external third-party services.

Upon request, we can provide information about whether specific features use third-party services and which service providers we currently use. Contact us at [email protected]

Legal and Safety

• Law Enforcement: We disclose information when required by law, subpoena, or court order
• Legal Compliance: We share data to comply with applicable laws and regulations
• Safety and Security: We may share information to prevent fraud, abuse, or security threats
• Rights Protection: We disclose information to protect our rights, property, or the safety of others

Business Transfers

• In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity
• You will be notified of any such change via email or prominent notice on our platform

With Your Consent

• We may share your information for other purposes with your explicit consent
• You can revoke consent at any time by contacting us

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

Right to Access

• Request confirmation of whether we process your personal data
• Access your personal data and receive a copy
• Understand how we use and share your data

Right to Correction

• Correct inaccurate or incomplete personal data
• Update your account information at any time

Right to Deletion

• Request deletion of your personal data ("right to be forgotten")
• Note: Some data may be retained for legal compliance or legitimate business purposes

Right to Object

• Object to processing of your data for direct marketing
• Object to processing based on legitimate interests

Right to Restriction

• Request restriction of processing in certain circumstances
• Limit how we use your data while resolving issues

Right to Data Portability

• Receive your data in a structured, commonly used format
• Transfer your data to another service provider

To request data export or portability, please contact our support team at [email protected] with your request. We will provide your data in a portable format within 30 days.

Right to Withdraw Consent

• Withdraw consent for data processing at any time
• Note: Withdrawal does not affect the lawfulness of prior processing

How to Exercise Your Rights

To exercise any of these rights, you may:

• Email us at [email protected]
• Use account settings to update or delete certain information
• Contact our privacy team with specific requests

We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

Your Choices

You can control:

- Profile visibility settings

- Model sharing preferences

- Marketing communications

- Account deletion

Data Security and Retention

Security Measures

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on:

• The type of data and its purpose
• Legal and regulatory requirements
• Your account status and activity
• Business operational needs

When data is no longer needed, we securely delete or anonymize it. You may request deletion of your data at any time by contacting us.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use cookies and similar tracking technologies such as web beacons, pixels, and local storage.

Types of Cookies We Use

Essential Cookies:

• Required for the platform to function properly
• Enable core features like authentication and security
• Cannot be disabled without affecting platform functionality

Functional Cookies:

• Remember your preferences and settings
• Enable enhanced features and personalization
• Improve your user experience

Analytics Cookies:

• Help us understand how you use our platform
• Collect information about page visits and user behavior
• Used to improve platform performance and features

Third-Party Cookies:

• Set by third-party services (analytics, advertising, social media)
• Subject to those third parties' privacy policies
• May track you across different websites

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (may affect platform functionality)
• Receive notifications when cookies are set

Visit your browser's help section for instructions on managing cookies.

Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Currently, there is no industry standard for responding to DNT signals. We do not alter our data collection and use practices in response to DNT signals. We will continue to monitor developments in DNT technology and may revise this policy as standards emerge.

International Data Transfers

Where Your Data Is Stored

Our primary data infrastructure is hosted in the United States (AWS US-East-2 region in Ohio). If you access our platform from outside the United States, your data will be transferred to, stored, and processed in the United States.

Cross-Border Data Transfers

The United States and other countries where we process data may have different data protection laws than your country of residence. By using our platform, you acknowledge and consent to the transfer of your data to the United States and other jurisdictions where we or our service providers operate.

Safeguards for International Transfers

We implement appropriate safeguards to protect your data when it is transferred internationally, including:

• Standard Contractual Clauses approved by relevant data protection authorities
• Ensuring service providers maintain adequate data protection standards
• Technical and organizational security measures
• Compliance with applicable data protection laws and regulations

European Economic Area (EEA) Users

If you are located in the EEA, we rely on the following legal bases for transferring your data to the United States:

• Your explicit consent to the transfer
• Performance of our contract with you
• Standard Contractual Clauses with our service providers

Third-Party Links and Services

Our platform may contain links to third-party websites, services, or applications that are not owned or controlled by us. This includes:

• Social media platforms (Facebook, Twitter, Instagram, etc.)
• External websites linked in user profiles or model descriptions
• Payment processors and financial services
• Third-party tools and integrations
• Advertising networks and partners

We Are Not Responsible

IMPORTANT: We are not responsible for the privacy practices, content, or security of any third-party websites or services. When you click on a third-party link or use a third-party service:

• You leave our platform and are subject to that third party's terms and policies
• We do not control or endorse third-party content or practices
• We cannot monitor or verify the accuracy of third-party information
• Your interactions are governed by the third party's privacy policy, not ours

Your Responsibility

We strongly encourage you to review the privacy policies and terms of service of any third-party websites or services you visit. You access third-party sites at your own risk.

AI and Automated Decision-Making

How We Use AI

We use artificial intelligence and automated systems in various aspects of our platform, including:

• Content Generation: AI-powered 3D model generation, image creation, and texture generation
• Search and Discovery: AI algorithms to improve search results and content recommendations
• Content Moderation: Automated systems to detect prohibited content and policy violations
• Quality Assessment: AI tools to analyze model quality and printability
• Personalization: Algorithms to customize your experience based on your activity

AI-Generated Content Disclaimers

IMPORTANT LIMITATIONS:

• No Accuracy Guarantee: AI-generated 3D models, images, and content may contain errors, distortions, or inaccuracies
• Not Suitable for All Uses: AI-generated models may not be suitable for commercial use, safety-critical applications, or professional purposes without verification
• Unpredictable Results: AI systems may produce unexpected or inconsistent results
• No Printability Warranty: We do not guarantee that AI-generated models are printable, structurally sound, or fit for any particular purpose
• User Responsibility: You are solely responsible for verifying and testing AI-generated content before use

Automated Decision-Making

In some cases, we use automated systems to make decisions that may affect you:

• Content Moderation: Automated systems may flag or remove content that violates our policies
• Fraud Detection: Automated fraud detection systems may block suspicious transactions
• Account Security: Automated systems may suspend accounts showing signs of compromise

Your Rights Regarding Automated Decisions

If an automated decision significantly affects you, you have the right to:

• Request human review of the decision
• Express your point of view and contest the decision
• Request an explanation of the decision

To exercise these rights, contact us at [email protected]

AI Bias and Fairness

We strive to ensure our AI systems are fair and unbiased. However, AI systems may reflect biases present in training data. We continuously work to identify and mitigate potential biases in our algorithms. If you believe you have been unfairly affected by an automated decision, please contact us.

Children and Teens

Our platform is not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

Other Rights

Depending on your location, you may have additional rights under local data protection laws.

Privacy Policy Updates

We may update this policy periodically. We will notify you of any material changes via email or through our platform.

Contact Us

For privacy-related questions or concerns, please contact us at [email protected]